refund policy


Our returns policy is straightforward. If for any reason you are unhappy with ekei labs within 30 days of purchase, simply return unused packs in their original condition for a refund. More detail below.

returns

To complete your return, please get in touch with help@ekeilabs.com and send a receipt or proof of purchase.

Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

refunds

Once your return is received, we will send you an email to notify you that we have received your returned item.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at help@ekeilabs.com

shipping

You will be responsible for paying for your own shipping costs for returning your item. However if you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over ¥11 000, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.